--- title: Help Center description: Help Center --- [Skip to content](https://support.shiftwave.co/knowledge#main-content) English Show submenu for translations [Submit a Request](https://support.shiftwave.co/knowledge/kb-tickets/new?hsLang=en) [![Brand\_Square\_white - cropped](https://support.shiftwave.co/hubfs/Brand_Square_white%20-%20cropped.svg)](https://support.shiftwave.co/knowledge) Open main navigation Close main navigation - English Show submenu for translations - [Submit a Request](https://support.shiftwave.co/knowledge/kb-tickets/new) - [Go to shiftwave.co](https://shiftwave.co/) [Go to shiftwave.co](https://shiftwave.co/) Hello. How can we help you? - There are no suggestions because the search field is empty. ### [New to Shiftwave? (Start Here) Everything new customers need to get started, learn Shiftwave, and understand how it works.](https://support.shiftwave.co/knowledge/new-to-shiftwave-start-here?hsLang=en) - [Getting Started with Shiftwave](https://support.shiftwave.co/knowledge/getting-started-with-shiftwave?hsLang=en) - [What is Shiftwave?](https://support.shiftwave.co/knowledge/what-is-shiftwave?hsLang=en) - [How Shiftwave Works](https://support.shiftwave.co/knowledge/how-shiftwave-works?hsLang=en) [See more](https://support.shiftwave.co/knowledge/new-to-shiftwave-start-here?hsLang=en) ### [Protocols & Features Learn about Shiftwave’s protocols, breathwork, and advanced features.](https://support.shiftwave.co/knowledge/protocols-features?hsLang=en) - [Introduction to Shiftwave Protocols](https://support.shiftwave.co/knowledge/introduction-to-shiftwave-protocols?hsLang=en) - [Synthetic Sleep® Overview](https://support.shiftwave.co/knowledge/synthetic-sleep-overview?hsLang=en) [See more](https://support.shiftwave.co/knowledge/protocols-features?hsLang=en) ### [Shiftwave Pro ( iPad + App Experience ) Guides and troubleshooting for the Shiftwave Pro system.](https://support.shiftwave.co/knowledge/shiftwave-pro-ipad-app-experience?hsLang=en) - [What You Need to Use Your Shiftwave Pro](https://support.shiftwave.co/knowledge/what-you-need-to-use-your-shiftwave-pro?hsLang=en) - [Setup Guide and FAQs](https://support.shiftwave.co/knowledge/shiftwave-pro-ipad-app-setup-use-faq?hsLang=en) - [Troubleshooting: iPad Won’t Connect to ShiftLink](https://support.shiftwave.co/knowledge/troubleshooting-ipad-wont-connect-to-shiftlink?hsLang=en) [See more](https://support.shiftwave.co/knowledge/shiftwave-pro-ipad-app-experience?hsLang=en) ### [Shiftwave (Control Box Model) Guides and troubleshooting for systems using the original Shiftwave Control Box.](https://support.shiftwave.co/knowledge/shiftwave-control-box-model?hsLang=en) - [Unboxing and Setting Up Your Shiftwave With Control Box](https://support.shiftwave.co/knowledge/unboxing-and-setting-up-your-shiftwave-with-control-box?hsLang=en) - [Shiftwave with Control Box – Setup & Use FAQ](https://support.shiftwave.co/knowledge/shiftwave-with-control-box-setup-use-faq?hsLang=en) - [How to Update Your Shiftwave Control Box with the Latest Protocols](https://support.shiftwave.co/knowledge/how-to-update-your-shiftwave-control-box-with-the-latest-protocols?hsLang=en) [See more](https://support.shiftwave.co/knowledge/shiftwave-control-box-model?hsLang=en) ### [Product Information Product details, specifications, and what’s included with your Shiftwave system.](https://support.shiftwave.co/knowledge/product-information?hsLang=en) - [Shiftwave Technical Product Information](https://support.shiftwave.co/knowledge/shiftwave-technical-product-information?hsLang=en) - [Product Information FAQ](https://support.shiftwave.co/knowledge/product-information-faq?hsLang=en) [See more](https://support.shiftwave.co/knowledge/product-information?hsLang=en) ### [Apps Guides for using the Shiftwave iPad and Mobile Apps to control sessions and track progress.](https://support.shiftwave.co/knowledge/apps?hsLang=en) - [What Is the iPad Control App?](https://support.shiftwave.co/knowledge/what-is-the-ipad-control-app?hsLang=en) - [What Is the Mobile Companion App?](https://support.shiftwave.co/knowledge/what-is-the-mobile-companion-app?hsLang=en) - [Why Do You Have Two Apps?](https://support.shiftwave.co/knowledge/why-do-you-have-two-apps?hsLang=en) [See more](https://support.shiftwave.co/knowledge/apps?hsLang=en) ### [Shipping, Pricing & Returns Information about shipping, pricing, and how to return or exchange your Shiftwave.](https://support.shiftwave.co/knowledge/shipping-pricing-returns?hsLang=en) - [What Is Your Return Policy?](https://support.shiftwave.co/knowledge/what-is-your-return-policy?hsLang=en) - [Pricing & Payment FAQ](https://support.shiftwave.co/knowledge/pricing-payment-faq?hsLang=en) - [Shipping FAQ](https://support.shiftwave.co/knowledge/shipping-faq?hsLang=en) [See more](https://support.shiftwave.co/knowledge/shipping-pricing-returns?hsLang=en) ### [Warranty & Support Help with warranty coverage, repairs, and how to contact Shiftwave Support.](https://support.shiftwave.co/knowledge/warranty-support?hsLang=en) - [Shiftwave Warranty Coverage Explained](https://support.shiftwave.co/knowledge/shiftwave-warranty-coverage-explained?hsLang=en) - [How to Contact Shiftwave Support](https://support.shiftwave.co/knowledge/how-to-contact-shiftwave-support-?hsLang=en) [See more](https://support.shiftwave.co/knowledge/warranty-support?hsLang=en) [![shiftwave-horizontal-logo\_White-1](https://support.shiftwave.co/hs-fs/hubfs/shiftwave-horizontal-logo_White-1.png?width=264&height=60&name=shiftwave-horizontal-logo_White-1.png "shiftwave-horizontal-logo_White-1")](https://support.shiftwave.co/knowledge) Shiftwave Help Center Copyright © 2025, Shiftwave®