---
title: Product Information FAQ
description: Learn what’s included with Shiftwave, how portable it is, setup time, safety, and other key product information.
---

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1. [Help Center](https://support.shiftwave.co/knowledge?hsLang=en)
2. [Product Information](https://support.shiftwave.co/knowledge/product-information?hsLang=en)

# Product Information FAQ

### **What does Shiftwave (control box) come with?**

The original Shiftwave system includes:

- The Shiftwave Chair (with built-in vibration drivers)
- The Control Box (stores and runs all protocols)
- Headphones and audio cable
- Eye mask
- Power cable
- USB thumb drive (with preloaded protocols)

Each system also comes with a quick start guide to help you power on and begin your first session.

### **What does Shiftwave Pro come with?**

Shiftwave Pro includes:

- The Shiftwave Chair (with built-in vibration drivers)
- ShiftLink controller and USB-C cable set
- Access to the Shiftwave App (iPad + Mobile)
- Eye mask

Note: The iPad and headphones are **not included**. You can use your own or view our [recommended accessories list for compatible options.](https://shiftwave.co/pages/supported-devices)

### **How portable is Shiftwave?**

Shiftwave folds down easily into its custom travel bag for transport or storage. The full system weighs under 50 lbs, light enough for one person to carry or check as standard luggage for flights.

### **How long does it take to set up?**

Most customers can set up their Shiftwave in about **10–15 minutes**.

Once assembled, protocols start with just one button or tap.

### **What is the weight capacity?**

The standard Shiftwave chair supports up to **280 lbs**, and a reinforced model supports up to **350 lbs**.

### **Where is Shiftwave made?**

Shiftwave is designed and assembled in the **United States**, using high-quality components sourced globally.

### **Is Shiftwave safe to use every day?**

Yes, Shiftwave is safe for daily use as directed.  
Many users incorporate short sessions into their daily routine for relaxation, recovery, or focus.

 If you have any medical concerns or are unsure whether Shiftwave is appropriate for you, please review our [Contraindications page](https://shiftwave.co/pages/shiftwave-contraindications) before use. 

- [New to Shiftwave? (Start Here)](https://support.shiftwave.co/knowledge/new-to-shiftwave-start-here?hsLang=en)
- [Protocols & Features](https://support.shiftwave.co/knowledge/protocols-features?hsLang=en#main-content)

    - [Protocols](https://support.shiftwave.co/knowledge/protocols-features?hsLang=en#protocols)
    - [Advanced Features](https://support.shiftwave.co/knowledge/protocols-features?hsLang=en#advanced-features)
- [Shiftwave Pro ( iPad + App Experience )](https://support.shiftwave.co/knowledge/shiftwave-pro-ipad-app-experience?hsLang=en#main-content)

    - [Setup & Use](https://support.shiftwave.co/knowledge/shiftwave-pro-ipad-app-experience?hsLang=en#setup-use)
    - [Troubleshooting](https://support.shiftwave.co/knowledge/shiftwave-pro-ipad-app-experience?hsLang=en#troubleshooting)
- [Shiftwave (Control Box Model)](https://support.shiftwave.co/knowledge/shiftwave-control-box-model?hsLang=en#main-content)

    - [Setup & Use](https://support.shiftwave.co/knowledge/shiftwave-control-box-model?hsLang=en#setup-use)
    - [Troubleshooting](https://support.shiftwave.co/knowledge/shiftwave-control-box-model?hsLang=en#troubleshooting)
- [Product Information](https://support.shiftwave.co/knowledge/product-information?hsLang=en)
- [Apps](https://support.shiftwave.co/knowledge/apps?hsLang=en)
- [Shipping, Pricing & Returns](https://support.shiftwave.co/knowledge/shipping-pricing-returns?hsLang=en)
- [Warranty & Support](https://support.shiftwave.co/knowledge/warranty-support?hsLang=en)

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