Troubleshooting: Audio Issues with Headphones

If you’re having trouble hearing audio through your Shiftwave headphones, don’t worry, we’ll walk you through a few simple checks to get things working again.

Step 1: Check the Thumb Drive

Sometimes audio issues are caused by the thumb drive in your control box.

1. Power off your device.
2. Remove the thumb drive from the upper-right “MEDIA” port on the control box.
3. Power the system back on.

With the thumb drive removed, your Shiftwave will run protocols from its internal SD card.

• If the audio works now → the issue is with the thumb drive.
  • Reach out to our support team, so we can assist you from here.
• If the audio still isn’t working → continue to the next step.

Step 2: Test the Headphones & Cable

Next, let’s see if the problem is with the headphones or cable.

1. Plug your Shiftwave headphones and cable into a different device (like your phone, tablet, or computer).
   • If the issue continues on another device, try using a different pair of headphones or earbuds with the Shiftwave system.

If switching headphones fixes the problem, then the original headphone cable may be the cause. Let’s test that next.

Step 3: Try the Spare Auxiliary Cable

Your Shiftwave headphone case includes a spare 1/8-inch auxiliary cable.

1. Swap out the original cable and use the spare AUX cable with your Shiftwave headphones.
2. Test the audio again.

• If the sound works → the issue was with the first cable.
• If not → the issue is with the headphones themselves.

Please contact our support team if either your cable, or headphones, are not working properly.

Step 4: Still Need Help?

If these steps don’t resolve the issue, please contact our support team. We’ll be happy to help you get back to your sessions quickly.