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Troubleshooting: Chair Only Vibrates When Pulse Oximeter Is Unplugged

If your chair only vibrates when the pulse oximeter (finger sensor) is unplugged, this usually means that BioDrive® is turned ON.

Why This Happens

  • When BioDrive® is ON, the chair vibrations sync with your heart rate.
    • The chair will only vibrate if the pulse oximeter is plugged in and on your finger.
  • When BioDrive® is OFF, the chair should run Protocols normally, even with the pulse oximeter plugged in.

Step 1: Check if BioDrive® is On

  • Look at the control box display.
  • If the BioDrive® light or indicator is active, the system is running in BioDrive® mode.

Step 2: Turn Off BioDrive®

  • Press the BioDrive® button on the control box to turn it off.
  • The indicator light should turn off, showing that BioDrive® is no longer active.

Step 3: Test the Chair

  • Start a Protocol with the pulse oximeter plugged in.
  • The chair should now vibrate normally, regardless of whether the sensor is on your finger.

Still Need Help?

If your chair still only vibrates with the pulse oximeter unplugged, even after turning BioDrive® off, please contact our support team. We’ll help you get it resolved.