---
title: "Troubleshooting: Headphone Volume Stuck or Resetting"
description: Fix headphone volume issues on your Shiftwave system, including volume stuck at 70 or not responding. Step-by-step guide to check cables and settings.
---

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# Troubleshooting: Headphone Volume Stuck or Resetting

If your headphone volume keeps jumping back to **70**, or you can’t adjust it with the cable, don’t worry, this usually comes down to how the headphones are connected.

### **Why This Happens**

Your Shiftwave system is designed to work with the included headphones and the cable that has an **inline volume control**. If you use a different cable or headphones without that control, the system defaults the volume back to 70.

### **Step 1: Check the Cable**

- Open your headphone case, it includes **two cables**.
- Make sure you’re using the cable with the **inline volume control**.
- If you’re using the other cable (without the control), the volume will reset to 70.

### **Step 2: Check the Connection**

- The inline volume control should be positioned **closer to the headphones**, not the control box.
- If it’s flipped, the volume may not work properly.

### **Step 3: Using Headphones Without Inline Control**

If you prefer to use the other cable or your own personal headphones (without the inline control), you can still adjust the volume manually:

1. On the control box, go to **Settings**.
2. Find **Volume Control**.
3. Switch from **“Shiftwave Headphones”** to **“Personal Headphones.”**
4. You can now use the **on-screen slider** to set your volume.

### **Still Need Help?**

If you’ve checked your cables and settings but still can’t control the volume, [please contact our support team](https://shiftwave.co/pages/support) for more help.

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